Michael Silvia

Oracle EBS Quote To Cash/Incentive Compensation Consultant

12 Barn Lane

Westford, Ma. 01886

(978) 902-5906 (Cell)

http://www.msconsultingservices.com

ORACLE IMPLEMENTATION EXPERIENCE

Quoting: Including Status Flow Creation, Profile Option Setup, Integration with Oracle Configurator, iStore, Advanced Pricing, and Order Management; HTML Interface, Quote Templates, Quote Conversion

Order Management: Including Assessment of Business Requirements, Customer TCA Management, Sales Orders, Pricing, Advanced Pricing, Scheduling, Service Contract Support, Drop Shipments, Intercompany Sales Order/Billing Process, ATP, ATO/PTO, Pick Release, Shipping, Install Base Management, Container Management, EDI Transactions, Interface to Third Party Compliance Systems

Customers Online: Including integration with the OCO Toolkit and Third Party Integration with D&B, Complete setup and user training involving process flow for use of OCO and Customer Standard form.

Advanced Pricing: Including Price Lists/Multi Currency Conversions, Pricing Agreements, Multi-Org Setup, Intercompany Billing with Pricing Contexts, Modifiers, Precedence, Attribute Mapping, Integration with Order Management, iStore, Marketing

Shipping Execution: Including all aspects of the Pick/Pack/Shipping process. Partial/Batch Reservations, Packing Process with Serialization, Trip Organization, Ship Confirmation, Interface to Third Party Shipping Systems (Kewill) via ITM Adapter and Custom Interfaces.

Accounts Receivable: Including Assessment of Business Requirements, Invoicing, Autoinvoice, Customer TCA Management, Prepayments, Collections Management, Advanced Collections, Cash Applications, Tax Integration/Vertex

Incentive Compensation: Including Direct/Indirect Transaction Mapping, Customized Excel Interface, Sales Force setup, CRM Foundation

CRM Foundation: Including Profile Option Setup, Salesperson Hierarchy, Groups/Role Maintenance

Bills Presentment (BPA): Custom Invoice Print Design

IPayment: Including all setup and integration with Verisign (PayPal), Cybercash, Paymentech; Oracle Order Management, iStore, Receivables

IStore: Including Storefront Design, Assess Business Requirements/Create Project Plan, Catalog Management, B2B/C2B Administration, Completely Manage Integration with Inventory/Order Management/Receivables, Documentation of all Administration Duties, Assist Technical Leads with iStore Module Configurations

Install Base Management: Support of Install Base Error Resolution, Item Instance Management, Full Cycle Manufacturing through Shipping Install Base Instance Maintenance

System Administration: Including User Account Creation/Maintenance, Customized Menus, Menu Path Security, Printer Maintenance, Printing Solutions

Inventory: Including Item Master, Inventory Transactions, ATP, Scheduling, Interorg/Intercompany processing

Accounts Payable: Including Supplier Master, Invoicing/Vouchering, 1099, Check Run Maintenance, 2/3/4 Way Matching

Purchasing: Including Supplier Master, PO’s, Requisitions, Approval Hierarchies, Receiving Process

Professional Experience

Independent Oracle Consultant 06/03-Present

Senior Implementation Consultant

March 2011-Present: Paychex, 11.5.10.2 Incentive Compensation Implementation: Main responsibility included assisting internal team bringing 2 additional Paychex Business Organizations onto existing one Organization Oracle Incentive Compensation footprint. Duties included entering new Organizations Salesforce, and organize them into Groups and Roles, creating all new Compensation Plan Structures, updating existing setup and training documentation, MD50’s both new and existing creating and executing testscripts, and providing post Go Live support.

Feb 2011-Present: Allegro Microsystems Inc., R12 Upgrade from 11.5.10, Incentive Compensation: Responsibilities included reviewing all current OIC practices in 11.5.10, ensuring those configurations/practices will upgrade successfully, and comparing Upgraded configurations and data in R12. Also documenting all process improvements and solution designing them in R12.

Nov 2010-Feb 2010: Staples Inc., R12, Incentive Compensation: Responsibilities included writing Functional Specifications (MD50’s) for custom objects needed to complete an R12 Incentive Compensation installation. Duties also included testing and delivery of specification, and working with technical team to ensure proper functionality.

Jan 2010-Nov 2010: Ceridian Corporation, R12, Quote to Cash/Incentive Compensation: Responsibilities included implementation of Oracle Incentive Compensation version R12 based on Quote to Cash business flows. Duties included developing Quote to Cash Business Flows to facilitate the Incentive Compensation process, CRM Foundation and Sales Resource Setup, Group Hierarchies, Roles, and Teams for over 500 internal Salesreps and 5000 outside Sales Agents. Additional duties included base lining current business practices, setup of modules to customer specifications in several instances, Custom Functional Design (MD 50), testing, training, conference room piloting, documentation, and go live support.

June 2009-Jan 2010: Lydall, INC, 11.5.9, Order To Cash Live Support:

Responsibilities include supporting all of Oracle Order Management and Accounts Receivable as well as Oracle EBS for a custom WIP/Shop Floor solution, supporting custom Picking/Shipping system, and the interface into Oracle Shipping.

March 2009-May 2009: Nuance Software, 11.5.10, New Operating Unit Setup for OM, Service Contracts, Installed Base:

Responsibilities included taking an existing, 6 year Oracle Shop that purchased a new company, and leading the OM, Service Contracts, and Installed Base setup/delivery effort. This included working with Business Analysts already in place to best setup and test not only existing process flows in Oracle, but also the newly acquired company specific process flows. Setup, testing, and documentation were all performed to prepare for a SOX compliant change to existing Production instance to allow for a successful integration of the new company.

October 2008-April 2009: Epic Advertising, R12.0.4, Order To Cash Lead:

Responsibilities included lead consultant for Order Management, Advanced Pricing, Bills Presentment Architecture, and Accounts Receivables/Advanced Collections. Duties included base lining current business practices, setup of modules to customer specifications in a Multi Org environment. Performed functions in several instances which included testing, training, conference room piloting, documentation, and go live support.

September 2008-January 2009: Harvard Business School Publishing, R12.0.4, Custom Report Spec Writing/Applications Support-

Responsibilities include developing custom report specifications. Work with end business users to ensure current reports from legacy system are either part of Oracle out of the box, or in need of a custom solution. Write the custom report spec, and work with off-shore development team to have the reports developed, tested, and deployed to the business community for acceptance. Performed Applications Support as needed in the Order To Cash role, as well as iPayment processing.

January 2008-October 2008: MKS Instruments Inc., 11.5.9, Customer (AR Model) Conversion to TCA Model- Responsibilities included planning, mapping, and executing all necessary tasks to take existing (in Oracle) AR Model Customer base and convert them to TCA Model Customers. This included not only adhering to Oracle best practices, but also rigorous testing of existing business processes for a 2+ year live company utilizing Oracle Applications.

December 2007-June 2008: Kensington Publications, Upgrade from 11.0.3 (Windows NT) to 11.5.10.2 (Linux)- Responsibilities included contracting with a remote DBA Company to perform all technical OS and Database Upgrade work. Project Managed and performed all Consulting work for all aspects of the project including Functional Upgrade steps, creating User Documentation and Training, and executing cutover to Production strategies. Application stack upgraded was GL, AP, INV, AR, and OIC (Incentive Compensation).

December 2007-February 2008: GSI Group, Inc., Upgrade from 11.0.3 to 11.5.9- Responsibilities included implementation assistance of Oracle Order Management, Advanced Pricing and Accounts Receivable version 11.5.9. Duties included base lining current business practices, upgrading and setup of modules to customer specifications from an 11.0.3 environment in several instances, testing, training, conference room piloting, documentation, and go live support.

April 2004-December 2007: MKS Incorporated, 11.5.9- Responsibilities included implementation of Oracle Order Management, Shipping/Integration with Kewill Inc., Accounts Receivable, Advanced Pricing, Quoting, iPayment, Customers Online with D&B Integration, and Advanced Collections. Performed Advanced Pricing Context setup for Intercompany Billing. Also designed processes to fit with Oracle Incentive Compensation to ensure later implementation of this module would work within current process. Demo’d example of how Oracle Incentive Compensation would work for phase 2 implementation. Duties included base lining current business practices and process flows, setup of modules to customer specifications in an 11.5.9 environment for several instances including testing, training, conference room piloting, documentation, and go live support. Also functionally supported and managed a custom solution for automation of a Third Party Logistics Center (Kewill), which involved creating data flows from Oracle to the TPL Center’s host systems.

March 2004: American BioPhysics, 11.5.9 Post Implementation Support – Responsibilities included some onsite and mostly remote phone and dial in access to support a live environment across entire Oracle ERP Suite. Duties included conference call participation to understand issues and offer solutions. Also, accessing the system remotely to administer changes or better understand the issue and communicate findings to the internal Project Manager. Responsible for opening Technical Assistance Requests (TAR’s) with Oracle to have software issues resolved, and managing this process.

June 2003-March 2004: LTX, Inc. Upgrade from 10.7 to 11.5.9

Responsibilities included implementation of Oracle Order Management, Accounts Receivable, Quoting, and Incentive Compensation version 11.5.9. Duties included base lining current business practices, upgrading and setup of modules to customer specifications from a 10.7 environment in several instances, testing, training, conference room piloting, documentation, and go live support.

The Oasys Group 04/98-06/03

Andover, Ma.

Senior Implementation Consultant/Project Manager

Agencourt Bioscience Inc. 11.5.9- Responsibilities included implementation of Oracle Incentive Compensation version 11.5.9, including CRM Foundation and Sales Force Setup. Duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, documentation, and go live support.

Riverdeep, Inc. 11.5.8 - Responsibilities included implementation of Oracle iStore, Quoting (ASO), and Advanced Pricing on Oracle 11.5.8. Duties included base lining current business practices, setup of modules to customer specifications in several instances, creation of design flow, assisting technical team with .jsp customization, managed functional leads with impact analysis between iStore and OM/AR/INV, testing, training, conference room piloting, documentation.

Opus, Inc. - Responsibilities included Project Management and implementation of Oracle Order Management and Accounts Receivables on Oracle 11i. Duties included full Project Management, including organizing project resources and direction. Functional duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, documentation, and go live support. I also assisted in sysadmin functions including user security and printer setup/maintenance.

Riverdeep, Inc. 11.5.3 - Responsibilities included implementation of Oracle iStore, Quoting (ASO) and Advanced Pricing on Oracle 11.5.3. Duties included base lining current business practices, setup of modules to customer specifications in several instances, creating design flow of customized customer interface, assisting technical team with .jsp customization, managed functional leads with impact analysis between iStore and OM/AR/INV, testing, training, conference room piloting, documentation.

Andover Controls – Responsibilities included business requirements analysis and design recommendation for Oracle iStore 11.5.8. Duties included base line analysis, recommendation of customized configuration vs. end product entry, scope project effort, impact analysis of integration to OM/AR/INV, B2C and B2B design.

Telephotonics- Responsibilities included implementation of Oracle Order Management and Accounts Receivables on Oracle 11i. Duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, and documentation. This company did not go live after filing for Chapter 11.

Jenzabar, Inc. - Responsibilities included Project Management and implementation of Oracle Order Management and Accounts Receivables on Oracle 11i. Duties included full Project Management, including organizing project resources and direction. Functional duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, documentation, and go live support. I also assisted in sysadmin functions including user security and printer setup/maintenance.

Agencourt Bioscience- Responsibilities included Project Management and implementation of Oracle Order Management, Incentive Compensation, and Accounts Receivables on Oracle 11i. Duties included full Project Management, including organizing project resources and direction. Functional duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, documentation, and go live support. I also assisted in sysadmin functions including user security and printer setup/maintenance.

Walker Digital- Responsibilities included implementation of Oracle Order Management and Accounts Receivables on Oracle 11i. Duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, and documentation. This site did not go live due to company filing Chapter 11.

IPromoteU.com- Responsibilities included Project Management and implementation of Oracle Order Management and Accounts Receivables on Oracle 11i. Duties included full Project Management, including organizing project resources and direction. Functional duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, documentation, and go live support. I also assisted in sysadmin functions including user security and printer setup/maintenance.

Rexam DSI (Now Intermark Paper) - Responsibilities included Project Management and implementation of Oracle Order Management and Accounts Receivables on Oracle 11.0.3. Duties included full Project Management, including organizing project resources and direction. Functional duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, documentation, and go live support. Additional accomplishments included porting a home grown Order Management system into Oracle OM, as well as creating many custom report specifications. I also assisted in sysadmin functions including user security and printer setup/maintenance.

CiDRA Inc. - Responsibilities included installation and implementation of StreamServe Forms Solutions. Duties included implementation of the product, creating custom output forms (AR Invoice, PO, and AP Check), testing, and go-live support.

Thule Car Rack Systems- Responsibilities included implementation of Oracle Incentive Compensation on Oracle 11.0.3, and installation of StreamServe Forms Solutions. Oracle duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, documentation, and go live support. StreamServe Forms Solutions duties included implementation of the product, creating custom output forms (AR Invoice, PO, and AP Check), testing, and go-live support.

Nantucket Nectars- Responsibilities included Project Management and implementation of Oracle Order Management and Accounts Receivables on Oracle 11.0.3. Duties included full Project Management, including organizing project resources and direction. Functional duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, documentation, and go live support. I also assisted in sysadmin functions including user security and printer setup/maintenance.

Infolibria- Responsibilities included implementation of Oracle Incentive Compensation on Oracle 11.0.3. Duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, documentation, and go live support

Kensington Publications- Responsibilities included Project Management and implementation of Oracle Order Management, Accounts Payable, Inventory, and Accounts Receivables on Oracle 11.0.3. Duties included full Project Management, including organizing project resources and direction. Functional duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, documentation, and go live support. I also assisted in sysadmin functions including user security and printer setup/maintenance.

Delta Education- Responsibilities included implementation of Oracle Call Center 3i on Oracle 11.0.3. Duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, documentation, and go live support. I also assisted in live support of Oracle Order Management and Accounts Receivable.

Sculley Signal- Responsibilities included implementation of Oracle Order Management, Accounts Payable, General Ledger, and Accounts Receivables on Oracle 11.0.3. Duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, documentation, and go live support. I also assisted in sysadmin functions including user security and printer setup/maintenance, as well as patch maintenance.

Worcester Controls- Responsibilities included implementation of Oracle Order Management, Accounts Payable, and Accounts Receivables on Oracle 11.0.3. Duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, documentation, and go live support. I also assisted in sysadmin functions including user security and printer setup/maintenance.

Webster Industries- Responsibilities included implementation of Oracle Order Management, Accounts Payable, and Accounts Receivables on Oracle 11.0.3. Duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, documentation, and go live support. I also assisted in sysadmin functions including user security and printer setup/maintenance.

Domain Pharma- Responsibilities included implementation of Order Management and Accounts Receivable on Oracle 11.0.3. Duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, documentation, and go live support. I also assisted in sysadmin functions including user security and printer setup/maintenance, as well as patch maintenance.

BLH Electronics Inc. - Responsibilities included implementation of Order Management, Incentive Compensation, and Accounts Receivable on Oracle 11.0.3. Duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, documentation, and go live support. I also assisted in sysadmin functions including user security and printer setup/maintenance, as well as patch maintenance.

Caparo Steel- Responsibilities included training end users on Oracle Order Management and Accounts Receivables on Oracle 10.7 NCA. Duties included creation of training classes based on customer needs, conducting training in a classroom environment, and being available for follow up guidance on user issues.

Iron Mountain- Responsibilities included implementation of Oracle Incentive Compensation on Oracle 10.7 NCA. Duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, documentation, and go live support. I also assisted in creating a specification for a technical interface to load transactions into OIC from an external source as opposed to utilizing other Oracle products.

Pixlie Richards- Responsibilities included implementation of Oracle General Ledger and Accounts Payables on Oracle 10.7 NCA. Duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, documentation, and go live support.

Boston Acoustics- Responsibilities included implementation of Order Management, Inventory, and Accounts Receivable on Oracle 10.7 NCA. Duties included base lining current business practices, setup of modules to customer specifications in several instances, testing, training, conference room piloting, documentation, and go live support. I also assisted in sysadmin functions including user security and printer setup/maintenance.

Experience Prior to Oracle Applications

UNIFI Communications 01/96-04/98

Lowell, Ma.

Manager/Senior Systems Support Engineer

Billing Operations Systems Administrator

06/97-04/98

· Developed an operational plan for the implementation of 12 International Country Units, multi-product Billing Cycles, ensuring data integrity and worldwide customer base satisfaction.

· Integrated and problem solved with Oracle Financials V. 10.7.

· Interacted with in-house Oracle DBAs to resolve data integrity and application issues utilizing SQL and PL/SQL.

Manager, Systems Support Engineering

Manager, Information Systems Support

Manager, Response Operations Call Center

06/96-06/97

· Responsible for Information Systems Support for 600 + personnel both locally at Corporate Headquarters and 11 International Sales Offices

· Managed staff of 3 in-house IS Specialists, 2 Worldwide IS Specialists, and “dotted line” responsibility for 1 IS Specialist in each International Sales Office (9 additional)

· Conducted IS training of all in-house IS platforms, including desktop/LAN environment (Windows 3.1/95/NT, Microsoft Office, and Novell 4.1 LAN) for all IS Specialists

· Project Managed IS efforts in implementing 9 International, 20-node Sales Office startups, including the purchase of LAN hardware/software, hubs, routers, CSU/DSU, PCs, printers, and cabling

· Directed “transition support process” for each International Sales Office, including weekly conference calls to maintain customer satisfaction and problem reporting

· Responsible for daily Management of Response Operations Call Center (Technical Call Center) in a WAN TeleCom environment, including staffing, hiring, metric reporting, and escalation

Systems Support Engineer

Worldwide Information Systems Specialist

01/96-06/96

· Performed initial International Sales Office IS setup tasks necessary for successful startups.

· Co-Engineered language-specific, customized Windows 3.1 desktops for each foreign Sales Office.

· Worked as a liaison between International Sales Offices and upper level support staff while prioritizing events to resolve issues.

· Organized and implemented operational support procedures to be utilized by first line IS Support Engineers in each International Sales Office.

American Stores Company, INC.

Osco Drug, Acton, MA.

Operations Manager 01/90-01/96

· Responsible for overall store business operations, including customer support, IS support, scheduling, vendor relations, user support, training, and personnel management.

· Responsible for troubleshooting and solving problems with PC’s, radio-frequency POS devices, mainframes, and mainframe user terminals.

Solved problems related to hardware, software, cabling, satellite, mainframe, dumb-terminal, radio frequency, and printers.

EDUCATION

Oracle Education Center

Waltham, Ma. - Introduction To Oracle: SQL and PL/SQL Using Procedure Builder

Boston, Ma.- Order Entry/Shipping Training

Boston, Ma.- Accounts Receivable Training

Boston, Ma.- Sales Compensation Training

Boston, Ma.- iStore Training

Boston University, Metropolitan College, Corporate Education Center

Tyngsboro, Ma. - NOVELL/LAN C.N.E. Certification program, 1995.

University of Massachusetts

Amherst, MA. - Bachelor of Science, Business Management, 1989.

INTERESTS

Computers, Golf, Baseball